Returns Policy

REFUNDS

Nielsen Training and Consulting (NTAC) does not issue refunds for student cancellations. We will however apply your registration to another course that you choose if we are given at least 72 hours of notice prior to the start of the course. Refunds are only issued for NTAC courses that are cancelled at least 28 days prior to the course without exception.

CANCELLATIONS

We understand that occasionally you may need to cancel or reschedule a class or private training appointment. In such circumstances, please contact us with as much notice as possible, but no later than 24 hours before the start of your scheduled class or appointment time. You may do that by calling (385) 401-2878‬, emailing This email address is being protected from spambots. You need JavaScript enabled to view it., or contacting your instructor directly.

If you do not show up for your class or appointment, or if you cancel or reschedule less than 24 hours before your appointment time, we will consider that a no-show. No-shows will result in a complete forfeiture of any money you have paid for that class or appointment. If you have not already paid for the class or private training, you will be charged the full amount as if you had attended. If you have made only a partial payment, you will be charged for the remaining balance.

We know that unexpected situations sometimes arise. In the case of emergencies or extenuating circumstances, we may choose to waive the no-show fee. Waivers are determined on a case-by-case basis and are done at the sole discretion of Nielsen Training and Consulting (NTAC).

If you have questions about our cancellation policy, or if you’re experiencing an emergency, please call (385) 401-2878‬

RANGE FEES

In most cases the range fees are included in the cost of our courses, but at some ranges, the range fees are not collected by NTAC and are not included in the cost of the course. In those rare cases, we will post that in the course details page, and the range fees will be paid by the student directly to the host facility at the beginning of the course. It is the student's responsibility to be prepared to complete this transaction with the host facility. If you should have any questions about what payment options are acceptable, please contact the host facility for the course you will be attending.